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DTSTART;TZID=America/Chicago:20250807T120000
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DTSTAMP:20260419T114634
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SUMMARY:Build Your Adaptive Capacity Strategy in ServiceTitan
DESCRIPTION:Unlock the full potential of your scheduling operations with ServiceTitan’s Adaptive Capacity features. This Learning Lab will guide you through optimizing job bookings\, managing technician workloads\, and enhancing customer satisfaction by leveraging real-time data and intelligent scheduling tools. \nWhether you’re aiming to reduce idle time\, prevent overbooking\, or adapt to fluctuating demand\, this session will provide actionable insights and hands-on strategies to streamline your capacity planning processes. \n👥 Who Should Attend This Capacity Planning Training Lab: \n\n📞 CSRs / Dispatchers\n Why: They’re on the front lines of job booking and scheduling.\n Key Takeaway: Learn how to use capacity to book smarter\, faster.\n🧰 Service Managers\n Why: They monitor workloads and field performance.\n Key Takeaway: Discover how to balance technician workloads and increase utilization through real-time capacity adjustments.\n💼 Operations Managers / GMs\n Why: They drive business performance and resource allocation.\n Key Takeaway: Learn how to implement adaptive rules that align capacity with demand trends\, seasonality\, and business goals.\n👨‍💻 System Admins\n Why: They configure platform features and maintain scheduling logic.\n Key Takeaway: Gain a step-by-step understanding of how to configure ACP and Adaptive Capacity settings that scale with your business.\n\n✅ Pre-Setup Recommended for ACP in ServiceTitan\n\nBusiness Hours & Arrival Windows\nTechnician Shifts\nVerified Technician Addresses\nJob Types & Skills Set Up\n\n🔥 Topics Covered: \nA. Adjustable Capacity Planning (ACP): \n\nUnderstanding ACP: Learn how ACP provides visibility into technician capacity and helps in making informed booking decisions.\nTechnician Shifts: Set up and manage shifts to ensure availability aligns with real-time booking capacity.\nManual Adjustments: Discover how to manually adjust capacity to accommodate overbooking or underbooking scenarios.\nSkill-Based Scheduling: Implement skill to ensure technicians are assigned jobs matching their expertise.\nScheduling Assistant: How ACP feeds the Scheduling Assistant to surface the best booking options for CSRs.\nIntegration with Other Tools: Explore how ACP integrates with Web Scheduler and Google Local Services\, to enhance online scheduling efficiency.\n\n\nB. Adaptive Capacity: Features and Benefits\n\nKey Differences: Explore the enhancements Adaptive Capacity offers over ACP.\nCapacity Reporting: Utilizing reporting tools to analyze utilization trends\, forecast bottlenecks\, and fine-tune your scheduling rules.\nStrategic Rules: Customize capacity thresholds based on time of day\, job type\, or other factors to prioritize high-value jobs and manage demand effectively.\n\n🌟 Best Practices for Smarter Capacity Management \n\nKeep technician shifts and addresses updated to reflect real availability.\nUse accurate job durations and skill tagging to improve dispatch logic.\nLeverage Adaptive Capacity to manage seasonal surges and forecasted workload increases.\nUse capacity data and reporting to refine your operations strategy over time.\nTrain CSRs to use the Scheduling Assistant for consistency and faster bookings.\nRegularly review capacity and reports and adjust rules as needed.\n\nCost\nThis session is $199 to attend\, with limited seating. Registration includes free access to our client-exclusive bonus pre-Pantheon session\, Titan Score Challenge: Rise to the Top!
URL:https://mypowerhouse.group/event/implement-adjustable-capacity-planning-in-servicetitan-intro-to-adaptive-capacity/
CATEGORIES:Virtual
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DTSTART;TZID=America/Chicago:20250807T130000
DTEND;TZID=America/Chicago:20250807T140000
DTSTAMP:20260419T114634
CREATED:20250307T194400Z
LAST-MODIFIED:20251021T142912Z
UID:10000665-1754571600-1754575200@mypowerhouse.group
SUMMARY:ServiceTitan Marketing Office Hours
DESCRIPTION:Need help with ServiceTitan Marketing modules – core or Marketing Pro? Connect with an Marketing Specialist from Powerhouse Consulting Group at no cost during our Marketing Office Hours. \n\nProven expertise in implementing marketing solutions for numerous clients.\nCertified Marketing specialists through the prestigious ServiceTitan Certified Provider program.\nSmall group and live interaction\, to answer YOUR specific questions.\n\nJoin now: REGISTER
URL:https://mypowerhouse.group/event/servicetitan-marketing-office-hours-2025/2025-08-07/
CATEGORIES:Virtual
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