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SUMMARY:Virtual Learning Lab: Optimizing Call Center Operations
DESCRIPTION:Are your CSRs ready for the summer season? \nEnsuring proper call booking practices and workflows are followed is essential for maintaining accurate information and optimizing operations in a call center. By leveraging ServiceTitan tools effectively\, you can ensure that calls are booked accurately\, marketing data is tracked efficiently\, and overall call center performance is optimized. \nThis training lab is geared to all Call Center and/or Office Managers\, CSRs and Dispatchers. \n🖥️  This is a Virtual Event. A Zoom Link will be provided to attendees 24 hours prior to the event. \nTopics \n\nAnswering calls\nGathering & entering Information\nJob Booking\nCustomer Communications\nCustomer Relocation\nMembership Recurring Service Visits\nSold Estimate Follow-up\nClassifying Calls for accurate marketing tracking\n\n🚨 Pre-requisites for this lab: \n\nYour phones must be integrated with ServiceTitan. \n\nRecommended pre-work for this lab: \n\nHold/Cancel Reasons configured\nDispatch Alerts configured\nST Permissions required for attendees: \n\nView Alerts\nEdit Customer membership\nAccess dismiss button on recurring service events page\nSell or renew membership from customer or location\nView customer Chats\nAllow full access to customer chats\nSend Message\nReclassify Call\nDetach call\nListen to call recording\nOutbound Call\nView Customer/edit Customer\nView Estimate\nSell/unsell estimate\nBook/View/edit job\nHold/cancel/recall job\nView Location/edit Location\nRun search\nTask Management \nView/edit saved estimates\n\n\n\nIf you have questions about the pre-requisites or pre-work\, email us at training@mypowerhouse.group! \n  \n\nWhat is a Hands-On Learning Lab?\nAre you the type of person that learns by doing? If so\, you’re not alone! When it comes to ServiceTitan training\, we know from experience that workflows start to stick when you are practicing and implementing yourself. That’s why we created hands-on learning labs\, an interactive training sessions designed to help you optimize your ServiceTitan account with real-time guidance from our expert consultant and lead trainer\, Rosario Garcia. \nDuring our learning lab\, you’ll be implementing a specific feature or workflow LIVE inside your ServiceTitan account. By the end of the session\, you’ll have the feature set up and ready to use! \nHere’s a glimpse of what to expect: \n✨ Hands-On Experience: Dive into 90 minutes of practical implementation\, where you’ll work side-by-side with Rosario to optimize features directly within your ServiceTitan account. \n👥 Intimate Group Setting: Our small-group format ensures personalized interaction and dedicated attention to your specific questions\, making your learning experience truly tailored to your needs. \n🌟 Expert Guidance: Learn from the best! Rosario\, a seasoned ServiceTitan power user with extensive experience across various companies\, will be your guide throughout the session. \n📝 Comprehensive Worksheets: Take home a step-by-step worksheet to ensure you retain and apply what you’ve learned long after the lab is over. \n🏆 Finish Strong: Leave the lab with a sense of accomplishment\, having successfully implemented the new feature in your ServiceTitan account. \n\nWhat Previous Learning Lab Attendees Had to Say:\n\n100% of attendees were satisfied with their experience.\n100% of attendees said their expectations were met.\n100% of attendees would recommend a Learning Lab to others.\n\nThe small group format was so nice! Thank you! \n\nCost to Attend\nThis Hands-On Learning Labs is a paid learning opportunity. Active PCG Clients may register below\, and your attendance will be added to your account with us. Contact your Consultant for more details on the special rate available to you. Not a PCG Client? Grab a General Public ticket to join our webinar and get to learning!
URL:https://mypowerhouse.group/event/virtual-learning-lab-optimizing-call-center-operations/
CATEGORIES:Virtual
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