Heating & AC – ServiceTitan Adaptive Capacity
Heating & Air Conditioning in Wisconsin
Project Timeline: Two weeks in July 2026
A heating and air conditioning client in Wisconsin had no capacity rules or structure in place, and was unsure where to start. Powerhouse built Adaptive Capacity in ServiceTitan from the ground up.
Client Challenges
A heating and air conditioning contractor in Wisconsin needed Adaptive Capacity set up in ServiceTitan but had no existing capacity rules or structure to build from, and didn’t know where to start. Without guidance, the risk of scheduling inefficiencies and inconsistent technician utilization remained high.
PCG Solutions
PCG built out Adaptive Capacity from the ground up, establishing the rules and structure the client lacked. This gave the team a clear framework for managing technician capacity going forward, with full buy-in achieved within two weeks of dedicated setup and collaboration.
Our Approach
Structured Setup From the Ground Up
With no existing capacity structure to work from, PCG started from zero – building out Adaptive Capacity rules tailored to the client’s operations within their ServiceTitan account. This gave the client a clear, working framework where none existed before, removing the guesswork of where to start.
Focused, Efficient Phases
PCG moved through setup in a structured, phased approach, achieving full configuration and team buy-in in about two weeks. This pace kept momentum high without overwhelming the client during the transition.
Ongoing Support and Confidence Building
PCG stayed engaged through setup to ensure the client felt confident using the new structure, not just handed a finished configuration. That support paid off – the client now reports Adaptive Capacity is working seamlessly.
Conclusion
This project shows PCG’s ability to take an intimidating, unfamiliar feature and turn it into a fully functioning system in a matter of weeks. Starting with nothing but a client who didn’t know where to begin, PCG delivered a complete, working structure and the confidence to use it. The client’s own words – grateful to have it “off their plate” – reflect the real value PCG provides: taking complex configuration work and turning it into a solved problem.