Chimney Services – ServiceTitan Go Live

Chimney Services in the United States

Project Timeline: Ongoing Support

A chimney services contractor launched ServiceTitan across two tenants simultaneously. PCG provided hands-on go-live support, ensuring smooth day-one operations and minimal disruption.

Client Challenges

A client preparing for a dual-tenant ServiceTitan go-live faced uncertainty around workflows, system setup, and real-time execution. Job types, business units, and price book alignment all needed validation to ensure technicians could operate smoothly on day one, with the risk of confusion, delays, and data errors if left unaddressed.

PCG Solutions

PCG provided hands-on go-live support, troubleshooting issues in real time and validating system configurations as the team actively used the platform. This included assisting with job setup, verifying price book usage, and guiding dispatch and office staff through workflows with confidence. Gaps were identified and resolved quickly to keep operations moving without disruption.

Our Approach

Hands-On, Real-Time Go-Live Support

PCG was present and actively engaged as the client used ServiceTitan for the first time across two tenants simultaneously. Rather than relying on pre-launch training alone, PCG troubleshot issues as they surfaced, validating configurations and workflows in real time. This live support gave the team a safety net during the highest-risk moments of the transition.

Systematic Validation of Core Setup

Job types, business units, and price book alignment were verified directly against real-world use, ensuring technicians and office staff had accurate, functional workflows from day one. This proactive validation caught gaps before they could escalate into larger operational issues.

Ongoing Support Beyond Launch

PCG’s involvement didn’t end when go-live was complete. Continued post-go-live assistance has helped the client maintain operational continuity and build lasting confidence in the system as new questions and edge cases arise.

Conclusion

Go-live is one of the highest-risk moments in any implementation, and doing it across two tenants at once raises the stakes further. PCG’s real-time, hands-on support helped this contractor avoid the downtime and disruption typical of major system transitions, while building the team’s confidence in ServiceTitan from day one. The relationship continues post-launch, reflecting PCG’s commitment to sustained support rather than a one-time handoff.