Plumbing – ServiceTitan Memberships

Plumbing & Water Conditioning in Wisconsin

Project Timeline: August 2026

A plumbing and water conditioning company in Wisconsin wanted a maintenance membership program from scratch. PCG built tankless and tanked plans with a septic add-on, and technicians were selling within two hours of training.

Client Challenges

A plumbing contractor wanted to launch a maintenance membership program but had no existing structure to build from. They needed a partner to design plan offerings and pricing, and to prepare technicians to confidently sell the program from day one.

PCG Solutions

PCG built the membership program collaboratively from the ground up, with tanked and tankless plans offered at both monthly and annual pricing, plus an optional septic add-on. PCG also created a septic-only plan, reserved for office use as a last resort. Technician training equipped the team to start selling the program immediately.

Our Approach

Building Together From the Ground Up

PCG worked side by side with the client to design the program rather than handing over a template. Every decision, from plan structure to pricing, was shaped around how the company actually operates. This collaboration ensured the finished program fit the business from the start.

Flexible Plan Structure with Built-In Guardrails

The program offers tanked and tankless plans with monthly and annual pricing, giving customers options that fit their budgets. A septic add-on expands the offering, while a septic-only plan is restricted to the office as a last resort. This keeps technicians focused on selling the core plans while still giving the office a fallback option.

Training that Drives Immediate Adoption

PCG trained technicians on the program so they understood what to offer and how to sell it. The results were immediate: within two hours of training, technicians were already selling memberships, before a formal go-live date had even been set.

Conclusion

PCG builds membership programs that are ready to sell. By designing the program collaboratively and training technicians thoroughly, we turned a blank slate into active sales within hours.

The result speaks for itself: technicians left training and started selling, with no launch date required.