ServiceTitan Inventory Implementation – Powerhouse Consulting Group

Project Timeline: November 2023 – Present

Powerhouse Consulting Group guided a $10M restoration, plumbing, and HVAC company in South Carolina through ServiceTitan Inventory implementation and management, leading to an ongoing partnership of ServiceTitan support.

Client Challenges

This client was regularly in the top 10 on the Titan Advisor leaderboard, but recognized a need for hands-on assistance with Inventory implementation. They collaborated with their Customer Success Manager and engaged PCG to enhance their Inventory processes.

PCG Solutions

To tackle this problem, Powerhouse worked with the client on-site to train the team and seamlessly implement ServiceTitan Inventory. PCG provided guidance and support leading up to, and throughout, implementation. Remote support is currently ongoing.

Our Approach

Phased Implementation

PCG led the client through six structured phases of Inventory implementation, emphasizing both planning and execution. The discovery phase, vital for identifying setup goals, revealed the need for Pricebook refinement. Powerhouse completed a Pricebook audit and provided recommendations, which the client’s team implemented.

Training and Support

One month into the partnership, Powerhouse conducted comprehensive training sessions for the client’s team, simulating real-world scenarios to bolster their confidence in Inventory workflows. The live implementation a month later proceeded smoothly, and PCG remained accessible for ongoing support, addressing queries and resolving issues promptly.

Continuous Assistance and Enhancement

PCG’s support extended beyond the implementation phase, with on-site visits, one-on-one consultations, and assistance with feature adoption. In the weeks following go-live, Powerhouse addressed reacquisition discrepancies and provided hands-on training to optimize inventory processes.

Conclusion

By combining structured implementation with hands-on training and responsive support, Powerhouse Consulting Group empowered this South Carolina-based contractor to confidently manage ServiceTitan Inventory. The collaborative partnership not only improved operational efficiency but also positioned the client for scalable growth. Today, the client continues to benefit from ongoing strategic guidance from PCG. This case exemplifies how tailored support and expert implementation can unlock the full potential of ServiceTitan.