ServiceTitan Pricebook (Plumbing, Electrical, & HVAC)

Project Timeline: December 2024-December 2025

By redesigning communication workflows, Powerhouse Consulting Group eliminated bottlenecks, improved cross-department collaboration, and accelerated progress on critical Pricebook projects.

Client Challenges

The client relied on a single point of contact for all information, updates, and decisions. This created bottlenecks, slowed data collection, and stalled project progress for months. Without broader departmental involvement, essential workflows lacked visibility and the team couldn’t move forward efficiently.

PCG Solutions

PCG initiated a leadership discussion to address communication gaps and secure support for a new, multi-department workflow. We established a structure where the existing contact remained the lead while empowering her teams to participate directly. With the right stakeholders involved, information flowed faster, updates became more accurate, and long-delayed project components finally moved forward.

Our Approach

Cross-Department Engagement

Powerhouse helped leadership understand how project success depends on involving the right people at the right time. By shifting from a single-person bottleneck to a distributed communication model, each department could contribute expertise directly, dramatically improving project momentum.

Empowerment Through Structure

Rather than removing the original point of contact, Powerhouse elevated her role—giving her authority, clarity, and support. This redefined ownership ensured she could lead confidently while delegating appropriately, creating healthier, more sustainable collaboration patterns.

Process Alignment for Faster Outcomes

With teams aligned and expectations clarified, meetings became more productive and data collection accelerated. What previously took eight weeks of stalled communication was completed in one hour, demonstrating immediate impact and validating the new workflow’s effectiveness.

Conclusion

This engagement exemplifies PCG’s commitment to supporting not just software outcomes, but the operational structures required to achieve them. By advocating for improved communication channels and guiding leadership toward a collaborative model, PCG unlocked progress on a year-old initiative and strengthened the client’s internal processes. With empowered team members, clearer pathways for information, and leadership alignment, the client is now positioned to complete their Pricebook project by year-end—and sustain efficient workflows long after. PCG continues partnering with their team to ensure that systems, people, and processes move forward together.